More often than not these days, most of us find ourselves complaining about something or other. Why is this?
We think this is because the traditional views of customer service, quality and focus have all long since been forgotten. Most companies suggest or offer great customer service, but don't actually deliver it.
At Fargil UK we have built a successful business by turning the clock back, offering the best products, with defined customer service and focus.
Our business is heavily reliant on customer recommendation, so it doesn't make sense for us to offer anything less than 100% customer satisfaction.
For most, this is difficult to achieve in real terms, but by stopping, taking a look around and treating the customer as if we were working on our own homes, the little steps we take along the way, all add up to a service that offers no hassle, minimal disruption and great results.
By going back to the days when the customer really was king, and focusing on the requirements and expectations of the customer, rather than 'making a quick buck', our recommendations continue to build our business.
It's not all down to customer focus of course - we have to ensure that our products are the best they can be. Put simply - we don't have 'add-ons'. We offer the best that the industry has to offer, without then trying to 'upsell' the products, and lure the customer into parting with more hard earned cash. We provide a product without compromise, a service without neglect and a result without tears.
It's simple really.